Privacy Policy
Last updated: August 2026
The Interiors Store Ltd respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, how we use it and the rights you have under UK data protection law.
Who we are
The Interiors Store Ltd provides interior design services and sells interiors, furnishings, accessories and related products.
Our website is theinteriorsstore.co.uk.
For the purposes of UK data protection law, The Interiors Store Ltd is the data controller responsible for the personal information described in this policy.
If you have any questions about this policy or how we use your personal information, please contact us through the Contact page on our website.
Information we collect
Depending on how you interact with us, we may collect information including:
- your name;
- postal and delivery address;
- email address and telephone number;
- details relating to an enquiry, consultation or interior design project;
- information you provide when placing an order or purchasing products or services;
- correspondence between you and The Interiors Store;
- information you provide when subscribing to our mailing list;
- information collected automatically when you use our website, such as your IP address, browser information and information collected through cookies; and
- any other information you choose to provide to us in connection with our products or services.
We do not normally need to collect special category personal information, such as information about your health, religion or ethnicity, and we ask that you do not provide this unless it is genuinely relevant and necessary.
How we use your information
We may use your personal information to:
- respond to enquiries and requests for information;
- arrange consultations and provide interior design services;
- prepare quotations and proposals;
- process and fulfil orders;
- arrange deliveries and installations;
- communicate with you about an order, service or project;
- manage payments, accounts and business records;
- provide customer service and deal with complaints;
- operate, maintain and improve our website;
- prevent fraud, misuse and security issues;
- meet our legal, tax and accounting obligations; and
- send marketing communications where we are permitted to do so.
Our lawful basis for using your information
UK data protection law requires us to have a lawful reason for processing your personal information. Depending on the circumstances, we may rely on:
Contract – where processing your information is necessary to provide products or services you have requested, take steps at your request before entering into a contract, process an order or carry out an interior design project.
Legal obligation – where we need to keep or use information to comply with legal, accounting, tax or regulatory requirements.
Legitimate interests – where it is reasonably necessary for the operation and development of our business, for example responding to enquiries, maintaining business records, protecting our website and business, improving our services and providing appropriate customer service. Where we rely on legitimate interests, we consider your rights and interests before using your information.
Consent – where you have specifically agreed to a particular use of your information, for example certain marketing communications or non-essential cookies. Where we rely on consent, you can withdraw it at any time.
Orders and payments
When you place an order with us, we collect the information necessary to process and fulfil that order, which may include your name, contact details, billing and delivery address and details of the products you purchase.
Payments may be processed by third-party payment providers. We do not normally receive or store your complete payment-card details ourselves.
We may share the information necessary to fulfil your order with suppliers, manufacturers, couriers, delivery companies or other service providers involved in supplying your purchase.
Interior design enquiries and projects
If you contact us about an interior design project, we may collect information about you, your property and your requirements.
Where necessary to provide our services, relevant information may be shared with suppliers, manufacturers, tradespeople, contractors, delivery companies or other professionals involved in your project. We only share information that is reasonably necessary for the relevant purpose.
Email marketing
If you subscribe to our newsletter or otherwise consent to receive marketing emails, we may use your name and email address to send you news, inspiration, information about our services, events, products or offers.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
In some circumstances UK law allows businesses to send marketing to existing customers without obtaining a new consent each time, subject to specific requirements. Where we rely on this, we will always provide a straightforward way to opt out.
We will not sell your personal information to other businesses for their own marketing purposes.
Current ICO guidance requires consent for many unsolicited electronic marketing messages to individuals, although a limited “soft opt-in” can apply to marketing similar products or services to existing customers where its conditions are met. People also have an absolute right to object to direct marketing.
Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function correctly, for example to operate the shopping basket, checkout, account or security features. Other cookies may help us understand how visitors use the website or support additional functionality.
Where UK law requires consent for non-essential cookies, these cookies should not be placed until you have given your consent. You can change or withdraw your cookie choices using the cookie controls available on our website.
You can also control cookies through your browser settings, although disabling some cookies may affect how the website works.
The ICO confirms that website visitors need to be told about cookies and their purpose and that non-essential cookies generally require the visitor’s agreement.
Third-party services and links
We use third-party organisations where necessary to operate our business and website. These may include:
- website hosting and technical service providers;
- ecommerce and payment providers;
- email and marketing service providers;
- accountants and professional advisers;
- suppliers and manufacturers;
- couriers and delivery companies; and
- tradespeople or contractors involved in delivering our services.
These organisations may process personal information on our behalf or, in some circumstances, as independent data controllers.
Our website may also contain links to other websites. We are not responsible for the privacy practices of websites operated by other organisations, and you should read their privacy information when visiting them.
International transfers
Some of the service providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by UK data protection law are in place.
How long we keep your information
We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and tax requirements.
Different types of information may therefore be retained for different periods. For example, information relating to purchases, contracts, invoices and financial transactions may need to be retained for a number of years to comply with legal and accounting requirements.
When personal information is no longer required, we will delete it or securely dispose of it where reasonably practicable.
How we protect your information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
However, no website or method of electronic communication can be guaranteed to be completely secure.
Your data protection rights
Depending on the circumstances, UK data protection law gives you rights over your personal information. These can include the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your personal information in certain circumstances;
- ask us to restrict the way we use your information;
- object to certain uses of your information;
- receive certain information in a portable format; and
- withdraw consent at any time where we rely on consent.
Not all of these rights apply in every circumstance.
You have the right to object at any time to the use of your personal information for direct marketing.
To exercise any of your rights, please contact us using the details provided on our website.
Complaints
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information Commissioner’s Office
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page.